Or call 413-277-9500
8:30am - 4pm est
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How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Refund/Return Policy:

Original sales receipt must accompany returns.

Items cannot be returned due to discoloration if you did not specify coloring. Items also cannot be returned due to weights if there was no specification. The only exception for this will be for aero light balsa that was not received as aero light.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 14 calendar days of the delivery date (after 14 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Absolutely no custom orders are refundable.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged on orders under $1,000. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Any orders over $1,000 need to be approved for return with a restocking fee of 30%. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Information:
National Balsa
60 East St
Ware, MA 01082
Customer Service: 413-277-9500